Refund & Cancellation Policy
Transparent policies for a worry-free shopping experience.
Thank you for shopping at FEYORA. We want to ensure you are completely satisfied with your purchase.
Returns
Since most of our products are personalized and made to order, we generally do not accept returns unless the product is defective or damaged upon arrival.
If you receive a defective or damaged product, please contact us within 48 hours of delivery with photographic evidence.
Refunds
Once we receive your return request and verify the defect/damage, we will notify you on the status of your refund.
Approval Process
We verify damages/defects through the provided photographic evidence promptly.
Refund Method
Refunds are initiated to the original payment method within a few business days.
Cancellations
You can cancel your order within 2 hours of placement if the customization process hasn't started. Once the production has begun, cancellations are not possible for personalized items.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (defective/damaged product).
Last updated: January 22, 2026
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